What to do if your energy supplier goes bust

If your energy supplier has gone bust please don’t panic, your gas and electricity will not be cut off. You also will not lose any credit that you had with your supplier. 

Follow these steps to help with your to a new supplier:

  1.  Take a meter reading as soon as possible – you’ll need to have this ready to provide to the new energy supplier, take a photo if possible. 
  2.  Ofgem will appoint you a new supplier – as the energy regulator, Ofgem is responsible for finding customers new providers if their supplier goes bust. Your supply will be protected and you’ll be switched within a few days.
  3. switch providers.

If you’re already with the cheapest energy supplier in your area, you’ll find out immediately and there will be no need to switch. The only thing that you will have to do is make sure you are on there cheapest tariff.

As soon as you’ve filled your postcode in and answered a few questions, which literally takes a few minutes, you’ll see a list of all the cheap energy suppliers in your area. This will also include how much you can save with each energy supplier when you make the switch online. You can then go ahead and choose the best energy supplier that offers you the most savings and we will send you an email to confirm the switch. The details are processed and forwarded to the supplier. The supplier will contact you to confirm the date on which your new service will commence. You will have to take a meter reading on this date, to ensure you’re not billed twice for the same energy.




Don’t delay! Find out today if you can get cheaper gas and electricity, by comparing prices of all the energy suppliers.


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